Shipping Policy

Last updated: September 16, 2026

Vyelle is currently available within the United States as we build our first customer community. We plan to expand thoughtfully as we grow.

US shipping

US orders ship with UPS from our fulfillment partner, West Coast FBA Prep, in Mission Viejo, California. US shipping is free on our current one-jar monthly subscription and one-time one-, three- and six-jar offers. Any applicable taxes and the final order total are shown at checkout.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). You will receive a tracking email once your order ships.

Subscription shipments

Our current monthly subscription delivers one jar every month for $59 per shipment, with free US shipping. It renews monthly until cancelled. The three-jar ($207) and six-jar ($354) bundles are one-time purchases and do not renew. You will receive a shipping confirmation with tracking for each delivery. Manage, skip, pause or cancel your subscription from your account before the next billing date, or email hello@getvyelle.com for help. Existing subscriptions follow the terms shown in their order confirmation and account.

Tracking

Tracking is included on every US order. Follow the tracking link in your shipping confirmation email for the carrier's latest estimated delivery date.

Delivery estimates

Your carrier tracking link provides the most up-to-date delivery estimate after dispatch. Delivery dates are estimates, not guarantees, and vary by destination and carrier conditions. Delays may occur due to weather, carrier issues or other factors outside our control. If your order is significantly delayed, we will notify you by email.

Address accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned due to an undeliverable address, we will contact you to arrange re-shipment.

Lost or damaged packages

If your tracking shows delivered but you have not received your order, or your order arrives damaged, contact us within 14 days at hello@getvyelle.com. We will work with UPS to locate the package and replace it or issue a full refund as appropriate.

Contact

hello@getvyelle.com