Shipping Policy

Last updated: May 2026

Vyelle is currently available within the United States as we build our first customer community. We plan to expand thoughtfully as we grow.

US shipping

All US orders ship free via USPS Priority Mail. Estimated delivery is 1–3 business days after dispatch. Orders are fulfilled by our fulfillment partner, West Coast FBA Prep, in Mission Viejo, California.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). You will receive a tracking email once your order ships.

Subscription shipments

Subscription orders ship every 30 days from your initial order date. You will receive a shipping confirmation email with tracking for each shipment.

Tracking

USPS tracking is included on every US order. Track your shipment at usps.com using the tracking number in your shipping confirmation email.

Delivery estimates

Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other factors outside our control.

Address accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned due to an undeliverable address, we will contact you to arrange re-shipment.

Lost or damaged packages

If your tracking shows delivered but you have not received your order, or your order arrives damaged, contact us within 14 days at hello@getvyelle.com. We will work with USPS to locate the package and replace it or issue a full refund as appropriate.

Contact

hello@getvyelle.com