Return and Refund Policy

Last updated: September 16, 2026

90-day money-back guarantee

If you are not satisfied with your first order of Vyelle Daily Renewal, contact us within 90 days of receiving your order and we will issue a full refund — no questions asked. You do not need to return the product. This first-order guarantee is available once per household. Subscription shipments within your first 90 days are also covered as described below.

Pre-orders

Pre-orders can be cancelled for a full refund at any time before shipment — email hello@getvyelle.com with your order number. After delivery, the standard 90-day money-back guarantee applies from the day you receive your order.

How to request a refund

Email us at hello@getvyelle.com with your order number. We will process your refund within 5–10 business days to your original payment method.

Subsequent orders

Outside the guarantee coverage described above and under Subscriptions below, we accept returns of unopened, undamaged product within 14 days of delivery. Contact us before sending anything back. Return shipping costs are the customer's responsibility unless the product is defective or the wrong item was sent.

Damaged or incorrect items

If you receive a damaged or incorrect product, email us within 14 days of delivery with a photo. We will replace it or issue a full refund at no cost to you.

Subscriptions

You may cancel your subscription at any time from your account before the next billing date, or email hello@getvyelle.com for help. Cancellations take effect from the next billing cycle — shipments already processed are not refunded on cancellation alone. If you are dissatisfied with any shipment within your first 90 days, the money-back guarantee applies.

Processing time

Refunds are typically processed within 5–10 business days of approval. Depending on your bank, it may take an additional 3–10 business days to appear on your statement.

Contact

hello@getvyelle.com